Skip to main content

FAQ

I. Account & Login

  1. How do I create a Zoksh account?

    Visit the Zoksh website and connect your Solana wallet to create an account.

  2. What if I forgot my password?

    Zoksh uses a non-custodial model, so you are always in control of your private keys. There is no password to recover.

  3. I'm having trouble logging in. What should I do?

    Ensure you are connecting the correct Solana wallet. If the issue persists, contact our support team.

II. Making Payments

  1. How do I send cryptocurrencies to another user?

    Log in to your Zoksh account, navigate to the "Send" section, enter the recipient's address, select the cryptocurrency, and input the amount.

  2. How do I request a payment from someone?

    Log in to your Zoksh account, navigate to the "Request" section, enter the recipient's details, specify the amount and currency, and add a brief description.

  3. What cryptocurrencies are supported for sending payments?

    Zoksh leverages Jupiter to support all SPL tokens on the Solana blockchain, as well as SOL and stablecoins on 10+ chains.

  4. What are the fees associated with sending cryptocurrencies?

    There are no fees associated with sending cryptocurrencies on Zoksh.

  5. How do I track the status of my sent payments?

    Access your transaction history within your Zoksh account to view the status of each sent payment.

III. Receiving Payments

  1. How do I generate a payment link?

    Log in to your Zoksh account and navigate to the "zLink" section to create a new payment link.

  2. Can I integrate Zoksh with my e-commerce platform?

    Yes, Zoksh integrates seamlessly with popular e-commerce platforms. Refer to our integration guides for specific instructions.

  3. How do I accept in-app crypto payments?

    Integrate the Zoksh SDK or API into your mobile or web application. Refer to our developer documentation for detailed instructions.

  4. What cryptocurrencies can I receive payments in?

    Zoksh leverages Jupiter to support all SPL tokens on the Solana blockchain, as well as SOL.

IV. Fiat On-Ramps

  1. How do I buy cryptocurrencies with fiat currency?

    Log in to your Zoksh account and navigate to the "Buy Crypto" section, select the cryptocurrency and amount, choose your fiat currency and payment method, and follow the on-screen instructions.

  2. What fiat currencies are supported for on-ramps?

    Refer to the "Supported Fiat Currencies" page for the most up-to-date list.

  3. What payment methods can I use to buy crypto with fiat?

    Refer to the "Supported Payment Methods" page for a list of available payment methods.

  4. What are the fees associated with fiat on-ramps?

    Fiat on-ramp fees may vary depending on the chosen provider, payment method, and amount. You will be able to view the estimated fees before confirming your purchase.

  5. Is my fiat transaction data secure?

    Yes, all fiat transactions are processed through secure and reliable partners, and your data is protected with industry-standard security measures.

V. Security

  1. How does Zoksh ensure the security of my funds?

    Zoksh employs robust security measures, including advanced encryption and a non-custodial wallet model.

  2. What security measures are in place to protect my account?

    Zoksh uses a non-custodial model, so you are always in control of your private keys.

  3. What should I do if I suspect unauthorized access to my account?

    Contact the Zoksh support team immediately to report the issue.

VI. Support

  1. How can I contact the Zoksh support team?

    You can contact us via email.

  2. How can I engage with the Zoksh community for support?

    Join our community forums, participate in social media groups, or attend live Q&A sessions.

VII. General

  1. What is Zoksh?

    Zoksh is a comprehensive platform that enables seamless and secure crypto payments, empowering individuals and businesses to send, receive, and manage cryptocurrencies with ease.

  2. What are the benefits of using Zoksh?

    Benefits include easy and secure crypto transactions, global reach, low transaction fees, enhanced security, and improved efficiency.

  3. What is the difference between cryptocurrencies and fiat currencies?

    Cryptocurrencies are digital currencies that use cryptography for security, while fiat currencies are traditional, government-issued currencies.

  4. What is blockchain technology?

    Blockchain is a decentralized and secure digital ledger that records transactions across a network of computers.